All sales of digital game accounts are final once the login credentials (email and password) have been delivered.

However, we are committed to assisting you in the following cases:

• If the account does not work or the login information is incorrect (such as the email or password), please contact us directly through the order conversation page. We will verify the issue and provide a replacement if the error is on our side.

We do not offer refunds or replacements in the following situations:

• If you changed the account information (like the email or password) without coordination with us.

• If the account was banned or suspended by the original platform due to a violation of their terms.

• If the account was not compatible with your region or platform, and this was clearly mentioned in the product description.

• If you failed to respond to our support messages in the order conversation, which made resolution difficult.

We strongly recommend reviewing the product details and confirming compatibility before completing your purchase.